FAQ's

We provide free worldwide shipping for orders over 200 €. Please note that for orders shipped outside of EU countries, import duties may apply and are not included in the price. We recommend contacting UPS directly in your country for more information on potential duties.

• Can I modify my order details?
  Yes, please contact us as soon as possible at support@odiseimusic.com to request any changes.
• When will I receive my order?
  Except for pre-orders, items are currently in stock and you can expect delivery within 3-5 business days.

• What guarantee do you offer?
  For EU countries, we offer a 14-day money-back guarantee, allowing you to try the Travel Sax 2 and the Travel Clarinet risk-free. If you are not satisfied, we will issue a full refund; the only costs to you will be for the two shipping methods (original and return). Your order is also covered by our 3-year guarantee (1 year for non-EU countries).

• How do I return my order?
  We aim for your complete satisfaction and are confident you will enjoy your new instrument once correctly set up. If you are in the EU, your purchase is covered by our 14-day money-back guarantee, allowing you ample time to experience it.
  We highly encourage you to first schedule a support meeting for setup assistance via this link: https://tidycal.com/travelsax2/support.
  If, after our meeting, you still decide to return the item, we fully respect your decision and will provide complete guidance through the return process.
  Alternatively, you can request a refund directly by emailing support@odiseimusic.com, and we will assist you promptly.

• I have a specific question not answered here.
  Feel free to email us at support@odiseimusic.com or schedule a quick 15-minute meeting with us using this link: https://tidycal.com/travelsax2/15-min-quick-meeting.

You can use a Soprano, Alto, Tenor or Baritone mouthpiece. The Travel Sax works with a standard Alto mouthpiece, but we have designed 3 adaptors (Soprano, Tenor and Baritone) so you can use any mouthpiece you like.

Not yet. Probably in future Travel Sax versions.

Right now three octaves. A Travel Sax has a normal saxophone range so from Bb3 to F#6.

Yes, we have programmed some of the main altissimo fingerings. We think that it’s a pretty useful tool to have. It’s great to be able to peacefully learn and practice the high register with your Travel Sax.

Nevertheless, be aware that some of the usual fingerings used in this range are not programed because of the Travel Sax key’s restrictions (some keys are mechanically linked and share the same movement).

Yes, indeed!

Travel Sax has a pressure sensor that detects the blowing intensity and instantly determines the correct volume level.

Pressure MIN defines the minimum pressure at which a note will begin to sound (from 0 to 3). Pressure MAX sets the pressure point at which the loudest dynamic is triggered. By customizing both, you can better tailor the response of the Travel Sax 2.

It’s due to the air flow. The internal circuit that guides the air though the Travel Sax is much smaller compared to a standard saxophone preventing the reed vibrating and producing sound.

Right now we have Alto, Tenor and Soprano saxophone tones in our App. We are working on other saxophone sounds too. The cool thing is that if you want the sound of other instruments you can use other apps such as Garage Band, Ableton Live and many more.

Please note that the internal sounds of the Travel Sax 2 were recorded note by note from an acoustic saxophone played by a professional saxophonist. This meticulous process can lead to slight variations in intensity between notes, as it's challenging to achieve perfectly identical performances. While not absolutely perfect, this approach contributes to a more realistic sound, which is our intended goal.For optimal quality and clarity, we advise limiting the volume to a maximum of 80%. Higher volumes may cause some distortion due to the current 5-layer sound firmware.

For those seeking a high-quality sound, we recommend using SWAM (or similar software). It pairs seamlessly with the Travel Sax 2, providing a wonderful sound experience.

The idea is to launch Travel Sax as a tool for practicing, but our goal is to get to the PRO-Level. Ideally you should be able to perform live without any problems. We are working really hard to get to that point so that we can say 100% confident, yes. We are improving right now the sensors so professional players can feel that a the travel Sax is also a performance tool.

Really low (8-10ms) if you use Bluetooth connection, and 0ms if you use USB connection to your computer.

Please open the Travel Sax app and tap the “Effects” button. Then modify the Buffer Size to Low, Mid or High until you get a good quality sound.

To charge your TS2, connect it to your computer or use a mobile phone charger. Even if the LED lights do not illuminate, the device is still charging.

Allow a couple of hours for a full charge. When the device is fully charged, all four LEDs will light up upon powering it on for use.

There's no need to power the device off and on or unplug it during the charging process. Simply allow it to charge for a couple of hours.

When in use, the battery life is typically 4-5 hours, which can vary depending on the intensity of use. To maximize battery life, we suggest disabling Bluetooth when you are not actively using it for playing, as this feature consumes a significant amount of energy.

To properly clean and dry your Travel Sax, always leave it standing upright or as straight as possible after use. You can keep it out of its case to prevent moisture buildup and use the provided towel to dry the exterior.

Important cleaning precautions:

• Do not use water to wash the Travel Sax It contains electronic components that can be damaged by water.
• Never insert anything into the internal conduit. This can cause damage. The inner tube is completely isolated from the electronics.
• Unlike acoustic saxophones, the Travel Sax does not have an internal drying and cleaning system.

Please note that the inner tube of the TS2 is completely watertight and made from an antibacterial material also used for surgical purposes.

Yes, but not with a real mouthpiece like on a traditional clarinet. You can control those effects through the internal accelerometer built into the Travel Clarinet. You can turn this feature on or off to gain better control over your dynamics.DEMO. How to setup this feature.

Yes, we have programmed some of the main altissimo fingerings. We think that it’s a pretty useful tool to have. It’s great to be able to peacefully learn and practice the high register with your Travel Clarinet.

Nevertheless, be aware that some of the usual fingerings used in this range are not programmed because of the Travel Clarinet key’s restrictions (the key, for instance, is united to the key).

The total fingering range of the Travel Clarinet goes from low C1 up to high C4, covering three full octaves (octaves 1, 2, and 3, plus the C4 note). Above C4, there are additional overblown notes that can be customized and edited through the mobile app.

Yes, we have programmed some of the main altissimo fingerings. We think that it’s a pretty useful tool to have. It’s great to be able to peacefully learn and practice the high register with your Travel Clarinet.

Nevertheless, be aware that some of the usual fingerings used in this range are not programmed because of the Travel Clarinet key’s restrictions (the key, for instance, is united to the key).

Travel Clarinet has a pressure sensor that detects the blowing intensity and instantly determines the correct volume level.

You can use your own mouthpiece. The Travel Clarinet works with a standard clarinet mouthpieces (14.5/15 mm), but we have designed an accessory pack (Extensor neck and OM mouthpiece).

The 14.5/15 mm adapter is designed for the Bb and A Soprano clarinets, which represent the vast majority of the market.

It’s due to the air flow. The internal circuit that guides the air through the Travel Clarinet is much smaller compared to a standard Clarinet, preventing the reed from vibrating and producing sound.

Right now, we have 8 clarinet sounds available in our mobile app, ranging from the standard instruments (Eb, C, Bb clarinets) to Alto, Bass, and Contrabass clarinets. The great thing is that if you want the sound of other instruments, you can use other apps such as GarageBand, Ableton Live, Logic, and many more.

Yes, indeed! While it works as a standalone instrument, it is also a powerful MIDI controller for producers and composers.

The Travel Clarinet is currently the ultimate tool for high-level practice, and we are working tirelessly to bridge the gap to full PRO-level stage performance.

Really low (8-10ms) if you use Bluetooth connection, and 0ms if you use USB connection to your computer.

To charge your TC, connect it to your computer or use a mobile phone charger. Even if the LED lights do not illuminate, the device is still charging.

Allow a couple of hours for a full charge. When the device is fully charged, all four LEDs will light up upon powering it on for use.

There's no need to power the device off and on or unplug it during the charging process. Simply allow it to charge for a couple of hours.

When in use, the battery life is typically 4-5 hours, which can vary depending on the intensity of use. To maximize battery life, we suggest disabling Bluetooth when you are not actively using it for playing, as this feature consumes a significant amount of energy.

To properly clean and dry your Travel Clarinet, always leave it standing upright or as straight as possible after use. You can keep it out of its case to prevent moisture buildup and use the provided towel to dry the exterior.

Important cleaning precautions:

• Do not use water to wash the Travel Clarinet. It contains electronic components that can be damaged by water.
• Never insert anything into the internal conduit. This can cause damage. The inner tube is completely isolated from the electronics.
• Unlike acoustic saxophones, the Travel Clarinet does not have an internal drying and cleaning system.

Please note that the inner tube of the TC is completely watertight and made from an antibacterial material also used for surgical purposes.